Effective Date: [09/11/2023]
At Sunnect, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and your rights regarding your information when you use our services. By accessing our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information to provide you with our services and improve our offerings:
Contact Information: Name, email address, phone number, mailing address.
Energy Information: Data about your energy usage, preferences, and any information related to the solar solutions that you inquire about or purchase.
Billing Information: Payment details for transactions made on our website.
Usage Data: Information about how you interact with our website and services, including IP address, device information, browser type, and referring website.
Communication Data: Details about your communications with us, such as customer support requests, inquiries, and responses.
2. How We Use Your Information
We may use the information we collect for various purposes, including:
Service Delivery: To provide, maintain, and improve our solar energy solutions and related services.
Personalization: To personalize your experience and offer tailored content, product recommendations, and promotions.
Customer Support: To respond to your inquiries, provide customer support, and manage customer relationships.
Billing and Payments: To process payments for services or products you purchase.
Communication: To send important notices, updates, marketing messages, and promotional offers, provided you have consented to receive such communications.
Compliance and Legal Obligations: To comply with applicable laws, regulations, or legal requests.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with:
Service Providers: Trusted third parties who assist in operating our business, including payment processors, analytics providers, and marketing agencies, under contract and with confidentiality obligations.
Affiliates: Companies related to Sunnect that may need your information to offer or improve their services.
Legal Obligations: Governmental, regulatory, or law enforcement agencies if we are required by law or believe that disclosure is necessary to protect our rights, prevent fraud, or ensure public safety.
4. Security of Your Information
We implement a range of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access restrictions. However, no method of electronic storage or transmission is entirely secure, so we cannot guarantee absolute security.
5. Your Privacy Choices and Rights
You have the right to:
Access Your Information: Request access to the personal information we hold about you.
Update or Correct Your Information: Request corrections or updates to your information if it’s inaccurate or incomplete.
Opt-Out of Marketing Communications: Unsubscribe from promotional emails or marketing communications by following the opt-out instructions in our communications.
Delete Your Information: Request that we delete your personal information, subject to certain legal obligations or exceptions.
To exercise any of these rights, please contact us at hello@gosunnect.com or by calling 888-430-8007.
6. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences, provide personalized content, and understand user behavior. You may adjust your browser settings to refuse cookies, but doing so may limit some functionalities on our website.
7. Third-Party Links
Our website may include links to third-party websites, which have separate and independent privacy policies. We are not responsible for the content or privacy practices of these external sites. We encourage you to read their privacy policies before sharing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our services after changes are posted will be deemed acceptance of those changes.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Phone Number: 888-430-8007
Email Address: hello@gosunnect.com
10. Jurisdiction
This Privacy Policy is governed by the laws of [Your Jurisdiction, e.g., the United States], without regard to its conflict of law principles.